Frequently asked questions
FAQs
What are the shipping times?
What are the shipping times?
Check our shipping policy [here].
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free shipping on orders over $70 within the United States. For orders under this amount, the shipping cost will be calculated at checkout.
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive an email with a link to track your shipment in real time.
What payment methods do you accept?
What payment methods do you accept?
We accept all major payment methods: credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
What should I do if my order arrives damaged or incorrect?
What should I do if my order arrives damaged or incorrect?
If there’s an issue with your order, please contact our customer service within 48 hours of receiving it. We will be happy to assist you and resolve the issue promptly.
Can I modify or cancel my order after it has been placed?
Can I modify or cancel my order after it has been placed?
Once an order is placed, you can modify or cancel it within 3 hours. Contact our customer service for assistance.
How does your customer service work?
How does your customer service work?
Our customer service is available 7 days a week. You can reach us via email or WhatsApp for any questions or issues.
Do you offer returns and exchanges?
Do you offer returns and exchanges?
Yes, you can return or exchange any product within 30 days of delivery. Items must be returned in their original condition, with tags and packaging intact.