Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases. If you're not satisfied with your product, you can return it within 30 days of delivery for a full refund of the purchase price.

Return Process

1. Contact our customer service team to initiate a return.
2. You'll receive a Return Merchandise Authorization (RMA) number and return instructions.
3. Ship the item back to the address provided, including the RMA number on the package.
4. Once we receive and inspect the item, we'll process your refund within 5-7 business days.

Conditions

- Items must be unused, in the same condition you received them, and in the original packaging.
- Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.
- Refunds will be issued to the original payment method.

Exceptions

- Personalized or custom-made items are not eligible for return unless defective.
- Personal care items may not be returnable due to hygiene concerns.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or full refund, including return shipping costs. For any questions about our return policy, please contact us at info@mybrightsideclothing.com.